John Karkheck is a patient man. You can see it in the way he listens when people talk, in his easy stride and his soothing voice. After 20 years of waiting, John's patience is being rewarded.
We are proud to introduce to you (though so many of you already know him!) The Pointe Bar and Grill's General Manager, John Karkheck.
When you come to know him as we have, you will find your day a little brighter and your heart a little lighter every time you walk through our doors.
Growing up in the Catskills of New York, John was raised with a work ethic shown to him by his parents. Nothing was easy or free, but hard work and smart thinking were the way to the good life, and after High School, John couldn't wait to get started. Enrolling at Niagara University, John understood that his parents were giving him four years to put a plan in place and graduate, so he knew he had to make the most of it. He simultaneously worked towards two degrees. The first was a degree in teaching, following his mother's academic footsteps. The second degree was a little more ambitious!
For the last few weeks, John has been interviewing prospective candidates for positions at The Pointe. You can bet, as he speaks with people hoping to secure a job, those people would never guess what John's passion was in college. He is professional and ethical and all business during interviews. Most people would not imagine John acting, singing (not well, as John proclaims) and dancing on a Broadway stage! But that was his goal at Niagara, and as he auditioned for shows and landed parts, he also knew he would need something to fall back on; hence, the teaching degree.
As the field of teaching entered a decline during John's college years, he changed direction and doubled his work load to graduate on time with a degree in Hotel and Restaurant Management, with Minors in English and Drama. He spent summers as a drummer in a band, playing at resorts in the Catskills. After college, John was hired by a large hotel chain and sent to Daytona. He was transferred five times in two years, and began gaining a reputation as an effective troubleshooter as a result of his dedication to really listening to people to understand situations. He met his wife of 37 years, Dotty, on a blind date, and after their honeymoon John was sent to Massachusetts as a troubleshooter for a hotel management company. He and Dotty moved several times over the next several years with John's abilities in demand.
In 1975, John came to Jackson to be general sales manager at the Sheraton Hotel in downtown. Just one day after the hotel opened, the General Manager quit, and John became the youngest man ever with Sheraton Hotels to take the position. He was only 23 years old!
John established the Jackson Sheraton as Race Headquarters for M.I.S.. He introduced Jackson to the Brown Bag Lunches and outdoor entertainment in downtown. He met Father Joseph Coyle, who introduced John to so many people and expected he would provide jobs for young people at Fr. Coyle's request. They formed a lasting friendship based on mutual respect and a commitment to community.
While John was working for Sheraton in Indianapolis, he met Nick Molony of Ruth's Chris Steak House while planning INDY race events. Their relationship developed beyond a business one, but make no mistake, when John interviewed with Nick for the GM position at The Pointe, he went through the same rigorous process as every applicant, with his 18 year friendship having no pull!
John has been an active member of the greater Jackson community for a long time. He has served on the Clark Lake Raft-O-Rama committee for 13 years, has been the President of the Clark Lake Community Center, and a Board member of the Sons of the American Legion in Brooklyn. He has worked here, met a lot of people, and made many friends. He continues to work at a time in his life when most people would be retiring, but not John!
John believes that every morning when he wakes up, he has the chance to be brand new. A better person, a smarter business man, a more loving husband and father, and a loyal friend.
About 20 years ago, John tried to buy the former Eagle's Nest restaurant on Clark Lake, but the timing wasn't right and he went on to do other things. The thought was always in the back of his mind, though.
"Someday, I'd like the chance to create something special on Eagle Point"
Someday is now. After patiently waiting for 20 years for the time to be right, John is immersing himself in his newest role as General Manager of The Pointe, working alongside Nick Molony of MB Group to make something very special happen.
John's level of excitement is sky high, and contagious! He loves hearing the buzz about certain expectations guests have for The Pointe, and he knows those expectations will be exceeded. With plans for the "Guest Chef", where the chef will come to your home to prepare and present a fabulous meal for your dinner party, to the home-grown produce from local farmers being used in the entrees and appetizers, to the breathtaking views from any of the three seating areas, John knows he will be working with Nick long hours, every day, to give guests a unique and special experience at The Pointe, every time they visit. With his warm smile and incredibly positive attitude, John will welcome you and make you feel at home.
Recently, during an interview with an applicant, John was asking the candidate about employee expectations, and listened to a story where, in a former job, the applicant felt she had no respect. It has been a theme John has heard before. She said,
"My boss never spoke to me. It was like I didn't matter". In a very candid moment, John expressed,
"That just tore at my heart. Everyone should matter."
When you come to The Pointe, you will matter. Every employee, every guest has value and John won't hesitate to show you that. When employees are working, they deserve his respect. The guest that stops by for a drink deserves attention from John, as do the lunch and dinner guests. When stopping in for a quick appetizer, which will turn into more because you won't want to leave, you will be welcomed by John with a sincere desire to make your time special at The Pointe.
John Karkheck is a patient man, and it's about to pay off. But not just for him. His patience will be a gift to every single person who arrives at The Pointe, and he is more than just the general manager. John is The Pointe's Ambassador of Good Will, and he can't wait to greet you!